1. Introduction

Urban Repair Services is dedicated to providing fast, reliable, and trustworthy repair service. Our refund and service policy ensures peace of mind and a fair experience for all customers.

2. What This Policy Covers

This policy applies to all in-home and in-shop repair service provided by our certified technicians, including genuine parts used or replaced during the service process.

3. 30-Day Service Warranty

If your appliance fails again due to the exact same issue we fixed, within 30 days of the original service date, we will re-diagnose and repair it at no additional cost. Our goal is lasting repair and full customer satisfaction.

4. Parts Warranty

We provide varying warranties, generally ranging from 7 days to 6 months, specifically on the new spare parts that were installed. The exact warranty period will be clearly stated on your invoice.

5. Refund Eligibility

You may be eligible for a full or partial refund under the following conditions:

• Service could not be completed or the issue was unresolvable due to technical limitations on our part.
• The issue was not resolved within the warranty period despite one follow-up visit.
• The refund request is formally submitted within 3 days of service completion.

6. Exclusions from Warranty/Refund

The service warranty and refund policy do not cover:

• New or unrelated issues that were not part of the original job.
• Damage caused by misuse, negligence, power fluctuations, or unauthorized tampering with the appliance after service.
• A change of mind or dissatisfaction unrelated to the technical quality of the repair.

7. Initiating a Refund Request

To start a refund process, please email us with the following details:

• Service Invoice or Order ID (Required)
• Detailed description of the unresolved issue.
• Date of service completion.

Our customer support team will investigate and respond within 48 hours of receiving your complete request.

8. Appointment Cancellations

You can cancel or reschedule your appointment at no charge up to 4 hours before the scheduled service time. Cancellations made after this window may incur a standard visit fee to cover travel costs.

9. Policy Revisions

Urban Repair Services reserves the right to update or revise this policy at any time. Any changes will be immediately posted on this page with the revision date noted below.

*Last Revised: November 20, 2025